A COMPARATIVE STUDY OF SERVICE QUALITY OF LIFE INSURANCE COMPANIES AND OTHER PRIVATE INSURANCE COMPANIES WITH REFERENCE TO CHENNAI DISTRICT

Author Name(s) :
Dr. M. Thanikaivel
  1. Ahuja (2003), “Overcoming adverse selection in Insurance: A developing country Context”, Journal of Insurance and Risk Management, Vol.1, (2),PP 94-109,
  2. Krishna Naik ,Swapna Bhargavi Gantasala and Gantasala Prabhakar,(2010), “Service Quality (Servqual) and it  Effect on Customer Satisfaction in Retailing”,Vol. 16, (2) Sureshchandar, G. S., Rajendran, C., & Kamalanabhan, (2001), “Customer perceptions of service quality: a critique. Total quality management, Vol.12 (1), PP.111- 124.
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  4. Parasuraman, A., Zeithaml, V. A., & Berry (1996), “The behavioral consequences of service quality” The Journal of Marketing, Vol .60(2), PP.31-46.
  5. Sandhu, D. H., &Bala, M. N. (2011), “Customers’ Perception towards Service Quality of Life” Insurance Corporation of Vol.2 (18), PP.123-138.
  6. Siddiqui, M. H., & Sharma, T. G. (2010), “Measuring the Customer Perceived Service Quality for Life Insurance Services: An Empirical Investigation”. International Business Research, Vol.3(3), PP.171-186
  7. Bhat, J. A. (2014), “Antecedents of service quality in Life insurance”. Online International Interdisciplinary Research Journal, Vol.4 (3), PP.237-249.
  8. Bodla, B. S., & Chaudhary, P. (2012). A study of service quality expected and perceived by the customers of ICICI prudential life insurance company. International Journal of Computing and Business Research.PP.8-9
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ANALYSIS OF MENTAL TOUGHNESS AMONG SUB – ELITE FIELD HOCKEY PLAYERS

Author Name(s) :
Dr. BABU.P

Dr. Babu.P. (2019). Analysis of mental toughness among sub – elite field hockey players. Star International Journal, 7, 4(1).

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